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SKEINO FAQs


1.  WHAT PAYMENT METHODS DO YOU OFFER?

1.1. WHAT IF I HAVE TROUBLE WITH THE PAYMENT UPON CHECKOUT OR I DON'T WANT TO DO IT ONLINE?

1.2. MY PAYMENT DID NOT GO THROUGH. WHAT AM I DOING WRONG?

1.3. ARE MY ONLINE PAYMENTS SECURE WITH SKEINO?

2.  WHAT SHIPPING METHODS DO YOU OFFER?

2.1. I'M IN A RUSH. IS THERE ANY WAY TO RECEIVE MY ORDER FASTER?

3.  WHAT IS YOUR RETURNS-POLICY?

4.  DO YOU FULLY RESPECT MY PRIVACY AS A CUSTOMER?

5.  ARE YOUR OBLIGED TO HONOR ANY PRICING ERRORS ON YOUR WEBSITE?

6. I'M A BLOGGER AND WOULD LIKE TO REVIEW ONE OF YOUR PRODUCTS. IS THAT POSSIBLE?


 

 

 



1.  WHAT PAYMENT METHODS DO YOU OFFER? 

We accept MasterCard, Visa and Discover card using a secured checkout system. You can also use Paypal to place your order.


1.1. WHAT IF I HAVE TROUBLE WITH THE PAYMENT UPON CHECKOUT OR I DON'T WANT TO DO IT ONLINE?

No problem, you can call us at +1 239-810-3557. We will be happy to take your order on the phone.


1.2. MY PAYMENT DID NOT GO THROUGH. WHAT AM I DOING WRONG?

If your checkout didn’t work and you don't receive an automated order confirmation email from SKEINO, your order did not go through. There are several reasons that could have caused this.

Firstly please do not use Internet Explorer for visiting SKEINO. Internet Explorer is an old software that is not supported by many websites anymore. Instead please use Chrome, Firefox or Safari. These browsers are constantly updated, secure and work with most websites.

If you used Paypal to check out it will open an external window asking you to process your payment. Often customers are confused by that and then close the window. This stops the payment process and you won’t be able to check out. It is designed to be like that by Paypal so we can't do anything about this. However you can trust Paypal so please follow the instructions on the screen.

 

1.3. ARE MY ONLINE PAYMENTS SECURE WITH SKEINO?

Yes they are. We run a Geotrust SSL certificate to encrypt your payment details.

            

 

You can shop at www.skeino.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including: 

     - 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

     - Industry leading encryption hardware and software methods and security protocols to protect customer information.

     - Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.skeino.com is registered with the Authorize.Net Verified Merchant Seal program.

Accept Credit Card Payments

 

For additional security we feature Norton Shopping Guarantee. It is a small badge on the lower left hand side of each page. Norton Shopping Guarantee means:

- SKEINO´s identity, reputation, experience, financial stability, and ability to honor their sales terms and conditions have been verified.
- SKEINO's performance is monitored on every transaction.
- Norton Shopping Guarantee is automatically included with your purchase at no cost and provides you with:

  • - $10,000 Identity Theft Protection: Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline.
  • - $1,000 Purchase Guarantee: All terms (returns, refunds, shipping, etc) are independently guaranteed.
  • - $100 Lowest Price Guarantee: If the published store price drops, we will pay you the difference, up to $100.


 

2.  WHAT SHIPPING METHODS DO YOU OFFER?

All orders are shipped through the US Postal Service using First Class or Priority Mail. After an order is placed, most orders will be shipped in 2-3 business days.

International orders are shipped via USPS Air Mail or Global Priority. The cost of shipping will vary according to the destination and weight of the package. We charge for an estimated postage plus handling fee.


2.1. I'M IN A RUSH. IS THERE ANY WAY TO RECEIVE MY ORDER FASTER?

Express Shipping Method: If you need your order more quickly, we offer an expedited two-day service for a fee and it is available to most US addresses. If you would like us to do this please send us an email to welcome@skeino.com or call us at +1 239-810-3557. We will then give you the actual costs of the express service.

Express Shipping outside the US: Please send us an email and ask for the Express Shipping Fee if your order is being shipped outside of the US.

 

3.  WHAT IS YOUR RETURNS-POLICY?

- Any item can be returned until 30 days after the purchase date. No questions asked.

- Items on sale are final. They cannot be returned or exchanged.

- If you have received the wrong item or color, please return it within 30 calendar days from date of shipment. Once we have received your return and all of our return requirements have been met, we will issue a credit memo for the return postage and we will ship the correct item with FREE shipping.

- Returns are not accepted after 30 calendar days from date of shipment.

- If the item you are returning appears to be used or damaged, we cannot accept it.

- Items must be in the original and labeled condition.

- Shipping cost is not refundable on correctly filled orders.


Return Address:

SKEINO, LLC

9371 Cypress Lake Dr, Suite 13

Fort Myers

FL 33919

USA


Please be sure to include a copy of your receipt. 

If you are exchanging an item for another item, let us know what you would like to have in exchange. Please note that exchange items are a new order and will have its own shipping charge.

 

4.  DO YOU FULLY RESPECT MY PRIVACY AS A CUSTOMER?

Of course! SKEINO will never share our sell your private personal information.

 

5.  ARE YOUR OBLIGED TO HONOR ANY PRICING ERRORS ON YOUR WEBSITE?   

SKEINO is not obligated to honor a pricing error if it has occurred on our website.


6.  I'M A BLOGGER AND WOULD LIKE TO REVIEW ONE OF YOUR PRODUCTS. IS THAT POSSIBLE?

Sure, just reach out to us at welcome@skeino.com or call us at +1 239-810-3557.


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