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Payment, Shipping & Returns

1.  PAYMENT: 

We accept MasterCard, Visa, Discover and PayPal using a secured checkout system.

 

2.  US SHIPPING & HANDLING:

All orders are shipped through the US Postal Service using First Class or Priority Mail. After an order is placed, most orders will be shipped in 2-3 business days.

 

Express Shipping within the US: If you need your order more quickly, we offer an expedited two-day service for a fee and it is available to most US addresses. Please contact us at welcome@skeino.com or call us at 239-810-3557 to learn about the cost.


Shipping for all orders valued $100 and above is FREE for US orders.

 

2.  INTERNATIONAL SHIPPING & HANDLING:

International orders are shipped via Air Mail and Global Priority. The cost of shipping & handling will vary according to the destination and weight of the package.

We charge for the estimated Postage plus handling fee.


National VAT charge for EU-customers:

We would like to inform our European customers that EU-countries may hold back shipments from the US in order to charge national VAT and customs. Unfortunately we cannot prevent this from happening. SKEINO does not cover this extra cost, it will be charged to the customer.

 

Countries SKEINO ships to:

SKEINO ships to most countries in the world. To find out if we ship to your country just use the "Estimate Shipping Cost" function in the checkout section. It will calculate the actual shipping cost for you.

If your country is not supported by this system and you would like to order with SKEINO please send us an email to welcome@skeino.com and we will individually quote the shipping & handling cost to your country.

If you are a customer from within the EU we will try to ship your order from our warehouse in Germany. However please note that the items available on SKEINO are stocked in our US warehouse. Therefore we cannot gurantee if we will be able to ship all of these products from Europe. This particularly concerns sales items. If in doubt please contact us anytime at welcome@skeino.com


3.  RETURNS: 

- Any item can be returned until 30 days after the purchase date. No questions asked.

- Items on sale are final. They cannot be returned or exchanged.

- If you have received the wrong item or color, please return it within 30 calendar days from date of shipment. Once we have received your return and all of our return requirements have been met, we will issue a credit memo for the return postage and we will ship the correct item with FREE shipping.

- Returns are not accepted after 30 calendar days from date of shipment.

- If the item you are returning appears to be used or damaged, we cannot accept it.

- Items must be in the original and labeled condition.

- Shipping cost is not refundable on correctly filled orders.


Return Address:

SKEINO, LLC

9371 Cypress Lake Dr, Suite 13

Fort Myers

FL 33919

USA


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