SKEINO Frequently Asked Questions
We accept Visa, Mastercard, and Amex debit cards in the US Canada, the United Kingdom, Ireland, Australia, New Zealand, and Japan. In the United States, we also accept JCB, Discover, and Diners Club debit cards. using a secured checkout system. You can also use Paypal to place your order.
No problem, you can call us at +1 949-532-9511. We will be happy to take your order on the phone.
If your checkout didn’t work and you don't receive an automated order confirmation email from SKEINO, your order did not go through. There are several reasons that could have caused this.
You can shop at www.skeinoyarn.com with confidence. For additional security, we feature the Norton Shopping Guarantee. It is a small badge on the lower left-hand side of each page. Norton Shopping Guarantee means:
- SKEINO´s identity, reputation, experience, financial stability, and ability to honor their sales terms and conditions have been verified.
- SKEINO's performance is monitored on every transaction.
- Norton Shopping Guarantee is automatically included with your purchase at no cost and provides you with:
- - $10,000 Identity Theft Protection: Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline.
- - $1,000 Purchase Guarantee: All terms (returns, refunds, shipping, etc) are independently guaranteed.
- - $100 Lowest Price Guarantee: If the published store price drops, we will pay you the difference, up to $100.
All orders are shipped through the US Postal Service using First Class or Priority Mail. After an order is placed, most orders will be shipped in 2-3 business days.
International orders are shipped via USPS Air Mail or Global Priority. The cost of shipping will vary according to the destination and weight of the package. We charge for an estimated postage plus handling fee.
Express Shipping Method: If you need your order more quickly, we offer an expedited two-day service for a fee and it is available to most US addresses. If you would like us to do this please send us an email to email@example.com or call us at +1 949-532-9511. We will then give you the actual costs of the express service.
Express Shipping outside the US: Please send us an email and ask for the Express Shipping Fee if your order is being shipped outside of the US.
- Any item can be returned until 30 days after the purchase date. No questions asked.
- Items on sale are final. They cannot be returned or exchanged.
- If you have received the wrong item or color, please return it within 30 calendar days from the date of shipment. Once we have received your return and all of our return requirements have been met, we will issue a credit memo for the return postage and we will ship the correct item with FREE shipping.
- Returns are not accepted after 30 calendar days from the date of shipment.
- If the item you are returning appears to be used or damaged, we cannot accept it.
- Items must be in the original and labeled condition.
- Shipping cost is not refundable on correctly filled orders.
- SKEINO, LLC
- 9371 Cypress Lake Dr, Suite 13
- Fort Myers
- FL 33919
Please be sure to include a copy of your receipt.
If you are exchanging an item for another item, let us know what you would like to have in exchange. Please note that exchange items are a new order and will have its own shipping charge.
Of course! SKEINO will never share or sell your private personal information.
SKEINO is not obligated to honor a pricing error if it has occurred on our website.
Sure, just reach out to us at firstname.lastname@example.org or call us at +1 949-532-9511.